Park West Limousine

Terms & Conditions

Payment

Accepted payment methods:

Credit and debit cards from Visa, Mastercard, Amex, Discover, and JCB
Zelle - (info@parkwestlimo.net)

Payment is required to book your reservation, or you must have a saved credit card on account with us. For customers with a saved credit card, we will typically wait until after the ride to collect payment but reserve the right to charge your card up to 24 hours before the pick-up time or your flight's scheduled arrival time.

Cancellation Policy

We have a 24-hour cancellation policy. We will provide a cancellation confirmation for your records. Charges for canceled reservations are based on the time we receive your cancellation notice:

24-hour minimum notice - There is no charge for customers that have a saved credit card with us. Prepaid amounts will be refunded at 80% with 20% as a nonrefundable cancellation fee.

Between 24-hours and 2-hours - The base fare from the reservation will be charged. Extra services such as car seats, stops, meet & greet service, as well as driver gratuity will not be charged or will be refunded.

2-hour or less notice - The entire amount of the reservation including driver gratuity will be charged. No prepaid amounts will be refunded.

No Shows

"No shows" will be charged the entire amount of the reservation including driver gratuity. No prepaid amounts will be refunded. You will be considered a "no show" if your driver is unable to contact you within 15 minutes of the scheduled pick-up time or within 45 minutes of your commercial flight's arrival time.

Reservation Changes

Reservation changes are free of charge, but all changes are contingent on our availability. If we can not accommodate your change request, and you choose to cancel your reservation, then our cancellation policy will apply.

Commercial Flights

Your driver will track your arriving flight in real-time and will be ready for you when you land.

Canceled Flights - If your arriving flight is canceled, your driver will not show up at the airport, and you will not be charged. Please contact us to book a new reservation with your new flight information. Prepaid amounts will be applied to your new reservation or will be refunded at 80%.

Diverted Flights - If your arriving flight is diverted more than 2 hours before the expected arrival time, your driver will not show up at the airport, and you will not be charged. Please contact us to book a new reservation with your new flight information. Prepaid amounts will be applied to your new reservation or will be refunded at 80%.

If your arriving flight is diverted 2 hours or less before the expected arrival time, the entire amount of the reservation including driver gratuity will be charged. No prepaid amounts will be refunded. Please contact us to book a new reservation with your new flight information.

Departing Flights - We do not monitor the status of departing flights. For rides to the airport, your driver will pick you up as scheduled. If you choose to cancel your reservation, our cancellation policy will apply.

Delays

We are not responsible for delays due to weather, road/traffic conditions, road closures, mechanical failure or conditions beyond our control. Any expenses arising from delayed departure or arrival times including missed flights and/or travel connections are your sole responsibility.

For major delays or detours required to reach your destination, a time or distance based surcharge may be added.

Extra Wait Time

Beyond the complimentary wait times, extra wait time is billed at $100/hr in 15 minute increments.

If you need extra time beyond the scheduled pick-up time, please communicate with your driver to determine their availability. 15 minutes of wait time is complimentary. At the airport, up to 45 minutes of wait time is complimentary after your commercial flight arrives at the gate.

Vehicle Damage

You assume full financial liability for any damage to the vehicle caused by any member of your party. This includes but is not limited to damage to leather seats and carpets.

Cleaning

A cleaning fee will be charged if the company is required to expend an extended amount of time or material to clean the vehicle due to spills or stains, or if excessive amounts of mud, dirt, or trash are left inside the vehicle.

Lost & Found

Even though we are not responsible for articles left in the vehicle, we will make reasonable efforts to return them. If you left something in the vehicle, please contact us and make arrangements to have your items returned to you.